We encourage all our patients and guests to utilize the East entrance under the portico labeled emergency entrance. Designated parking is in the parking lot adjacent to the ER entrance.

Upon arrival at the ER, you will be assessed or “triaged” for the severity of your emergency. Triage is simply the process of evaluating your condition and making sure that the most urgent patients are seen first.

A triage nurse will assess your medical condition. In addition to evaluating your vital signs, the nurse will ask the reason for your visit, take your medical history, including past medical problems and allergies, and perform a brief exam.

We also have a dedicated area for minor emergencies, treating a wide range of common ailments and minor injuries, such as cold and fu, cuts, back pain, allergies and asthma.

After triage, you will be taken to a private treatment room, if available. You may be asked to sit in our waiting area until a room becomes available. A member of our registration team will complete the registration process. They will ask you for additional medical information and to provide consent for medical treatment.

In some cases, you may need to have laboratory tests and X-rays performed first. The triage nurse will order these tests, if needed, to provide your treatment in the most timely and effective manner.

Once you have been brought into a treatment room, you will be cared for by an advanced practice provider, such as a physician’s assistant or nurse practitioner, who is a board-certifed clinician able to assess, diagnose and treat your illness, all under the supervision of a physician board certifed in emergency medicine. The ER physician, an advanced practice provider, a registered nurse with specialized emergency training, and one or more lab or other technicians will make up the medical team that will care for you. You may be connected to heart, blood pressure or oxygen monitoring equipment. The doctor may order tests, make a diagnosis, begin treatment, or consult with other specialists or your primary care physician (if you have one). If you did not have any pretesting done, blood work and radiology exams may be done at this time.

Once your test results are received, any necessary emergency treatment is provided, and your condition is stabilized, the emergency physician will re-evaluate you. Based on the test results and your condition, you may be discharged home or admitted into the hospital. If the decision is made to admit you, we will contact your primary care physician to discuss your condition.

When you are discharged from the ER, your doctor or nurse will give you a set of written “discharge instructions” to follow at home. They will review these instructions with you and answer any questions you may have. It is very important that you understand and follow these instructions. If you do not understand them, please let the doctor or nurse know. You will also be given any prescriptions the doctor has ordered and information about any recommended follow-up care. If you get home and have any questions or concerns, please call the ER at (321) 842-5650.

If you need additional, specialized care and are admitted to the hospital, our goal is to move you to a hospital room as quickly as possible to ensure your comfort and begin treatment.

• List of all current medications, including over-the-counter, herbal and supplements
• List of dosages, when they are taken and the last dose taken
• Primary care physician’s name and contact information
• List of known allergies and medication reactions
• List of medical conditions
• List of surgeries
• Contact information for family or friends
• Pharmacy name, address and phone number
• Insurance card
• Social security card

The emergency care you know and trust will remain in the current ER location, on the Longwood campus, until the completion of our new free-standing emergency room, Orlando Health Emergency Room –Longwood. Construction is expected to be completed toward the end of February 2025.